Off-hours Coverage and Emergencies
Patient Rights & Responsibilities
Patient Care and Safety Concerns
Low-income Patient Rights and Responsibilities
Notice of Information Practices
OFF-HOURS COVERAGE AND EMERGENCIES
Off-hours coverage for Brockton Neighborhood Health Center is handled by our answering service in the following manner:
Routine calls are all non-clinical calls and calls for non-emergency or routine office visits or services. All such calls will be requested by the answering service to call back the Health Center during normal clinic hours.
Brockton Neighborhood Health Center’s pediatricians are part of a call coverage group at Brockton Hospital. The answering service will page the pediatrician on call and relay information about the patient. The physician on call contacts the patient and assesses the situation.
Brockton Neighborhood Health Center’s internal medicine and family practice physicians have formed their own call coverage group and admit patients to Caritas Good Samaritan Medical Center. The answering service will page the physician on call and relay information about the patient. The physician on call will contact the patient and assess the situation. This group also covers patients calling from the Mainspring Site.
Brockton Neighborhood Health Center’s OB/GYN physicians and nurse midwives are on call most of the time. They have made call coverage arrangements with physicians at Caritas Good Samaritan Medical Center and sign out to these physicians as needed. The answering service will page the physician or midwife on call and relay information about the patient. The physician or midwife on call contacts the patient and assesses the situation.
Off hours calls for dental emergencies are referred to the Adult MD on call. The MD will usually provide emergency medical treatment and refer the patient to the dental clinic for emergency care the next day. The MD on call may call the Dental Director when more immediate intervention is needed.